Return & Refund Policy
Items ordered directly from Prestwick House may be returned to us under the following conditions:
- Items must be new, unopened, and include all components
- Return shipments must include a copy of the original packing slip or invoice
- Return shipments must be sent by traceable means within 30 days of the invoice date
- Please call for pre-authorization on all returns
- All Retailer returns are subject to a 20% re-stocking fee
Returns that meet the above conditions should be sent to:
Aaron Richard Golub
Attn: Returns Department
42 East 64th Street, New York,
New York 10065
Refunds will only be issued for new merchandise ordered directly from aaronrichardgolubbooks.com and returned in original condition.
Refunds will be issued for the value of the items ordered as stated on the original invoice; original order shipping and handling and return freight charges will not be refunded.
We suggest you retain a copy of the tracking number for your return for reference.
A refund will be issued within 2 – 4 weeks of us receiving the returned item(s) provided they meet the conditions above.
What do I do if my shipment contains damaged, missing, or incorrect items?
Please email customer service at argolub@argolub.com with your order number and a description of the problem. We will respond within 24 business hours.